FREQUENTLY ASKED QUESTIONS
D.I.M. Bright Ideas LLC
🔵What kind of products do you sell?
We sell custom prints on T-shirts, Tumblers, Totes and more. Many items are made-to-order, which means each piece is unique.Â
🔵 Do you offer custom or personalized orders?
Yes! We offer custom and personalized items. Please double-check all personalization details before submitting your order. Once production begins, changes may not be possible. 📌 Custom items are final sale.
🔵Do you accept returns or exchanges?
Because many of our items are handmade or customized:
Custom or personalized items cannot be returned or exchanged
Non-custom items may qualify for return if requested within [7–14] days of delivery
Items must be unused and in original condition
Return eligibility is determined on a case-by-case basis.
🔵 What if my item arrives damaged or incorrect?
If your order arrives damaged or incorrect:
Contact us within 48 hours of delivery
Include clear photos of the item and packaging
Approved claims will be resolved with a replacement or refund.
🔵How long does shipping take?
Processing times vary:
Ready-to-ship items: [2-7 business days]
Custom orders: [5-14 business days]
Shipping times depend on the carrier and destination.
We are not responsible for delays caused by postal services or weather.
🔵 What if I entered the wrong shipping address?
Please review your address carefully before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
🔵Will my item look exactly like the photos?
Because our items are handmade:
Slight variations in color, size, or finish may occur
These variations are normal and part of the handmade process
Screen settings may also affect color appearance.
🔵 How does apparel sizing work?
Apparel sizing is approximate. We recommend sizing up if unsure.
🔵 What payment methods do you accept?
Accepted payment methods are displayed at checkout. Orders must be paid in full before production begins.
🔵 How is my personal information used?
We only collect information needed to:
Process orders
Communicate with customers
Provide support
We do not sell or share personal information except when required for shipping or payment processing.
🔵 What laws govern your shop?
D.I.M. Bright Ideas LLC operates under the laws of the State of Georgia, USA. Any disputes will be handled in accordance with Georgia law.
🔵What does D.I.M. stand for?
D.I.M. stands for Did It Myself.
It represents creativity, independence, and the joy of bringing ideas to life. At Dim Bright Ideas, D.I.M. reflects our hands-on approach — every design is thoughtfully created, customized, and produced with care.
🔵 How can I contact you?
You can reach us at:
📧 Email: info@dimbrightideas.com
🕒 We respond within 24–48 business hours
By placing an order with D.I.M. Bright Ideas LLC, you acknowledge that you have read and agree to our Terms & Conditions, Privacy Policy, Return Policy, and Custom Order Policy.